Our Focus

Industry Insights

A competitive analysis and industry overview to keep you up to date on important takeaways.

Consumer Data & Research

Information gathered from your key audiences and stakeholders to effectively guide your approach.

Persona Development

Building out stories about your target audiences so you can align your strategy with their needs.

Experience Maps

A full overview of your customer journey and the thoughts and emotions that occur throughout it.

Custom Reporting & Dashboard

Monthly reports and accessible dashboards give you a comprehensive view of your digital performance.

KPI Management

Monitoring of your digital goals and how effective your digital efforts have been at achieving them.

Meet Our Experts

Jess Holt-Carr has over 12 years of experience in UX and serves as our User Experience Director. She’s led the strategy for projects ranging from Liberty Mutual to Planet Fitness.

Jessica
Holt-Carr
Director User Experience
Persona developer, Information Architect
Jessica Holt-Carr

Strategy and Research Services

Customer Journeys
Competitive Review
Industry Trends
Stakeholder Interviews
Persona Development
Content Strategy
Analytics
KPI Development
Customer Interviews & Focus Groups
Experience Maps
Ecosystem Maps
Consumer Data & Research
Custom Reporting & Dashboard
Optimization Reports
KPI Management
How to Build a Content Strategy to Increase Leads Now